Never Miss a Support Ticket Again.
44% of SaaS churn comes from poor support. Zoe responds instantly to troubleshooting, billing, and feature questions 24/7.
14 day free-trial. No credit card required.
Hear Max Handle Real User Calls
Issues resolved before frustration becomes churn.
Enter your phone number and we'll call you right now
By submitting, you consent to receive an automated call at this number. Standard rates may apply.
Slow Support = Customer Churn
Every unanswered ticket is a customer evaluating your competitors. Response time is retention time.
Zoe responds instantly — troubleshooting, billing questions, feature guidance — so customers get help before frustration turns to cancellation.
What Zoe Does
Customer Support
Handles product and account inquiries, walks users through troubleshooting steps, and routes complex issues to the right team.
User Onboarding
Guides new customers through setup, training, and feature discovery to accelerate time to value.
Renewals and Upsells
Proactively reminds users of upcoming renewals, identifies upsell opportunities, and captures real-time feedback on product experience.
Account Management
Updates billing details, manages subscription changes, and assists with plan upgrades or downgrades.
Customer Insights
Collects feedback, tracks sentiment, and surfaces account health indicators directly in your CRM or CS platform.
Max Knows When to Get Your Engineers
AI that knows its limits. When Max needs backup, handoffs are seamless — with full context, so your team never starts from zero.
"I have Acme Corp on the line — they're on the Enterprise plan, $2,400 MRR. Their admin Sarah is reporting that the export feature has been failing for the past 2 hours. I've captured error logs, confirmed it's affecting multiple users on their account, and verified no known outages on our status page. She has a board meeting tomorrow and needs this data. High priority. Transferring to Tier 2 support now."
Your staff never starts from zero.
Max escalates when:
You Control the Rules
Define exactly what triggers a handoff. Update anytime, no code needed.
Smart Routing
Calls go to the right person — by department, skill, availability, or your custom rules.
Full Context Included
Transcript, customer info, sentiment, and summary. Your team picks up where AI left off.
See It In Action
Watch how Zoe assists real SaaS customers across onboarding, renewals, and support flows.
How Zoe Works
Zoe detects user intent, extracts key details, and identifies the workflow needed to resolve the issue.
"I want to upgrade my plan"
Zoe detects user intent, extracts key details, and identifies the workflow needed to resolve the issue.
"I want to upgrade my plan"
Results From SaaS Companies Like Yours
"Support-driven churn was our #1 leakage. We traced it to slow first response — sometimes 6+ hours. Now it's under 5 minutes. Churn from support issues dropped 62%."
— VP of Customer Success
ProjectFlow (B2B project management) · Remote-first
2,400 customers, $180K MRR
6hr→5min
First Response
62%
Less Support Churn
+12
NPS Points
Onboarding assistance
Time-to-value reduced 40%
Billing and plan questions
Upgrade conversion +35%
Tier 1 technical support
70% deflection rate
Your Support Team: Before & After
WITHOUT Max
45 tickets from overnight. Start triaging.
"Can't log in" ticket. Password reset takes 3 messages back and forth.
Enterprise customer has urgent issue. Ticket buried in queue.
Billing question. Need to check Stripe, verify plan, explain pricing. 15 minutes.
Feature request from churning customer. Escalate to product. Too late.
Queue still has 20 tickets. First response time: 6+ hours.
Total Missed: 10+ at-risk accounts
Lost: $15K MRR at risk
Slow responses, customers frustrated, churn rising
WITH Max
Max handled 30 overnight tickets. 15 remaining for human review.
Max handled password reset in 2 minutes. User back to work.
Max flagged enterprise issue as high priority. Escalated immediately.
Max explained billing, showed upgrade options. Customer upgraded.
Max detected churn signals, flagged account, scheduled call with CSM.
Queue cleared. First response time: under 5 minutes all day.
Total Missed: 0 at-risk accounts
Captured: $15K MRR protected
Fast responses, customers happy, churn dropping
Why SaaS Teams Use Zoe
Downtime Support
Every customer gets instant assistance at any hour, without waiting on ticket queues.
Average Resolution
Routine questions are answered in seconds, freeing agents for high-impact work.
Customer Context
Integrations with your CRM, analytics, and billing tools ensure every interaction is personalized.
Data Accuracy
All actions and notes sync back to your systems in real time for clean reporting.
How Max Compares
See why businesses choose AI over traditional answering services
| Feature | Answering Service | Other AI | Max |
|---|---|---|---|
| Takes messages | |||
| Password resets | |||
| Billing questions | |||
| Technical troubleshooting | |||
| Churn detection | |||
| Enterprise prioritization | |||
| Knowledge base integration | |||
| Intercom/Zendesk sync | |||
| Setup time | Days | Weeks | 5 min |
| Monthly cost | $800-1500 | $500-2000 | Usage-based |
Connected to Everything That Matters
Zoe integrates with leading SaaS platforms including HubSpot, Salesforce, Stripe, Intercom, Zendesk, and more. Typical connections cover renewals, billing, onboarding flows, feedback collection, and analytics. Setup is guided, safe, and version-controlled so teams can deploy confidently.
Safety, Privacy, and Controls
Enterprise-grade security with granular controls to meet your compliance requirements.
Privacy Settings
Role-Based Access
Granular access controls and audit logs for each system connection
Data Encryption
All communications are encrypted in transit and at rest
Retention Policies
Configurable data retention and redaction options
Separation of PII
Sensitive user information is separated from reporting and analytics data
Rollback Controls
Pre-production testing and instant rollback to ensure reliable performance
"But What About..."
Common questions answered before you ask
Zero Risk. Seriously.
14-Day Free Trial
Full access, no restrictions
No Credit Card to Start
Try before you pay
Cancel Anytime, One Click
No contracts, no penalties
If Max doesn't improve response times and reduce support churn within 14 days, just turn it off. No charge, no awkward sales call, no hard feelings.
We're confident because we've seen it work 1,000+ times.
Outcomes You Can Expect
of support requests answered — no more ticket backlogs
of churn prevented by responding before frustration sets in
increase in trial-to-paid conversion with instant support
availability for troubleshooting, billing, and feature questions
reduction in churn through proactive renewal outreach
Pricing That Scales With Your SaaS Business
Start with the plan that fits your team and scale as your customer base grows.
SMB
Automate daily operations in under 2 minutes.
Perfect for small teams that want instant AI voice automation without setup hassles.
AI Voice Agents
Talk to customers automatically
Workflow Builder
Design call flows visually
App Integrations
Connect your favorite tools
Multi-Call Handling
Answer many calls at once
Smart Knowledge Base
Pulls answers from your info
Complete Voice Platform
Everything to launch in minutes
Agency
White-label and resell agentic AI at scale.
Ideal for marketing, CX, or automation agencies building AI-powered client offerings.
Includes all SMB features, plus:
White-Label Setup
Your brand, your platform
Client Management
Unlimited client accounts
Growth Tools
Built-in analytics & templates
Priority Support
Direct help from our team
High-Volume Calls
Scales for large campaigns
Enterprise
Tailored deployments with full compliance and support.
For large organizations requiring dedicated architecture, integrations, and enterprise-grade SLAs.
Includes all Agency features, plus:
Custom Integrations
Built for your tech stack
Enterprise Security
SOC2, HIPAA, GDPR ready
Dedicated Expert
Your own solution architect
Guaranteed Uptime
99.9% reliability SLA
Custom Dashboards
Tailored reports & insights
What Happens After You Click "Get Started"
Enter your website (60 seconds)
Max learns your product, pricing, and common issues.
Test a call (2 minutes)
Call your new AI line. Hear exactly how it sounds.
Connect your channels (5 minutes)
Add to chat, phone, or your helpdesk. We guide you step by step.
Go live (optional: shadow mode first)
Start answering tickets. Adjust settings anytime.
See results (within 24 hours)
Dashboard shows tickets, first response time, and deflection rate.
Questions? Our team is here. Live chat, email, or phone.
Trusted By SaaS Companies Nationwide
4.9
G2 Rating
SOC 2
Type II
Best AI for SaaS Support
G2 Winter 2026
"Best AI voice solution for SaaS support — G2 Winter 2026 Report"
Ready to Stop Losing Customers to Slow Support?
Every slow response is a customer considering cancellation. Zoe ensures that never happens.
14 day free-trial. No credit card required.